KEDI HEALTHCARE IND.NIG.LTD

PRODUCT ORDER 30

• 1. How do I purchase the KEDI products?
• 2. If I am not a KEDI distributor, can I purchase products at distributor price?
• 3. What methods of payment are acceptable for Product Order in KEDI Training Centres (Branch Offices)?
• 4. Can I make payment with cheque?
• 5. If my payment is incomplete, will my Product Order be processed?

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PRODUCT BORROWING 6

• 1. Does the Company borrow products to her distributors?
• 2. Is there a minimum or maximum value of products can be borrowed by Service Centre or Regional Office?
• 3. How many times can a Service Centre or Regional Office borrow products in a particular month?
• 4. Is there any stipulated time to clear the borrowed products?
• 5. What happens if I cannot clear the borrowed products within the stipulated time?

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CHANGE OF PRODUCTS 8

• 1. Can I change an already purchased KEDI product that is manufactured in Nigeria?
• 2. Can I change an already purchased KEDI product that is imported?
• 3. What are the conditions/criteria considered for change of products manufactured in Nigeria?
• 4. Does change of product apply to all KEDI products?
• 5. Can I change an expired product?

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PRODUCT STORAGE AND LOGISTICS 5

• 1. How do I store KEDI products
• 2. Can the Company ship products to me if I reside outside Nigeria?
• 3. Does KEDI deliver products to her distributors/customers?
• 4. How long does it take for product to be delivered after placing an order?
• 5. How can one request for product delivery?

PRODUCT COMPLAINT/SUGGESTIONS 1

• 1. If I have a complaint or any suggestion on the products, how can I send my complaint/suggestion to the Company?